Question 1

What payment methods do you accept?

Accepted Answer

We accept various payment methods, including credit cards and bank transfers.

Question 2

Can I change my dates?

Accepted Answer

Yes! You can change your travel date free of charge up to 48 hours before departure, as long as it stays on the same route and within the same calendar year. Changes depend on availability, so please let us know as early as you can.

Question 3

What should I bring on the ferry?

Accepted Answer

We recommend bringing a valid ID, your booking confirmation, and any personal items you may need during the trip.

Question 4

How much luggage can I bring?

Accepted Answer

Each passenger may bring one personal item (purse or backpack), and one checked bag (up to 23 kg).

Question 5

What is the boarding process?

Accepted Answer

Please arrive at the ferry terminal at least 1 hour before departure. Present your booking confirmation and ID at check-in to receive your boarding pass (gafete).

Question 6

What happens if the ferry is delayed or canceled?

Accepted Answer

If a departure is delayed or canceled due to bad weather or other unforeseen circumstances, we will notify you as soon as possible and help you rebook on the next available sailing. Ferry tickets are non-refundable.

Question 7

Can I cancel my booking?

Accepted Answer

Ferry tickets are non-refundable. Instead of canceling, you can change your travel date free of charge up to 48 hours before departure (same route and same calendar year), or transfer your ticket to another person up to 24 hours before departure.

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Reliable ferry travel in the Galapagos